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Title: Customer Service Rep
Salary: $15.00-$18.00/Hour
Position: Temp to Hire
What is this?
Tulsa Company is looking to hire a Customer Service Rep to join their team. They cover 100% of employee’s health benefits as well as offer a 2-3% annual match for a 401K. They also pay for 100% of their CareATC benefits. The ideal person will have a few years of customer service or account management experience and also have high attention to detail.
What does my day look like?
• Assist clients with issue resolution as needed via email, phone or in person
• Assist production, sales and admin staff with job issue resolution or clarification as needed
• Receive and review all client orders. Confirm all orders are clear, complete and accurate. If anything appears or is unclear, incomplete or inaccurate communicate with client to correct order prior to preparing and submitting job ticket for production.
• Prepare and proof job production tickets to be utilized in the production finishing and shipping departments. Carefully proof job production tickets to confirm job specifics are clearly, completely and accurately stated on job tickets.
• Communicate with production, finishing and shipping personnel as needed to answer any questions concerning jobs in process. Confirm your client’s jobs are timely moving through the production, finishing and shipping process and will be shipped and received on time. Bring any issues to the attention of the Production Manager, Director of Operations or President for review and resolution.
• Receive job ticket once job complete. Prepare and distribute client invoice once job complete.
What does the perfect candidate look like?
• 3-5 years of experience managing and supporting key accounts is preferred
• Excellent critical thinking and analytical skills
• Great work ethic
• Adaptable/flexible/constructive personality
• Ability to work in a fast paced, multi-task environment
• Excellent organization skills
• Must be detail oriented
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve challenging problems.
What does the company expect of me?
In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:
a. Perform quality work within deadlines with or without supervision
b. Interact professionally with other employees, customers and suppliers.
c. Work effectively as a team contributor on all assignments.
d. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
What will the physical requirements be?
Physical requirements for positions include: arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks. Any physical restrictions should be discussed or noted within the interview process.
What does it take to be a ProRecruiters candidate?
• Resumes must be in .doc format – pdf and txt versions will not be accepted.
• The resume must clearly reflect your skills and be free of any spelling errors or punctuation errors.
• An Associate’s degree is required or you must have at least 3 years of professionally related work experience.
• Experience must be business professional experience – we do not handle any industrial or general labor positions
• Your work history does not include a string of employment. A string is considered to be multiple consecutive employers where the tenure was for a year or less.
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We are proud to be an equal opportunity employer.
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