Title: Customer Service Representative
Salary: $35,000 Annually + Benefits
Position: Direct Hire

What is this?

Local Tulsa company is seeking a Customer Service Representative to join their Tulsa office. The Customer Service Representative will be responsible for providing exceptional customer service to their valued clients.

What does my day look like?
• Provide price and availability on any standard part or item directly to customers. Including anything that can be obtained by part or model number from company’s electronic and hardcopy price lists or from our principals or suppliers.
• Take and solicit orders from customers over the phone.
• Process orders from our stock or directly source with suppliers.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Make and maintain manual order files and general customer files, alphabetical by calendar year.
• Resolve any order problems related to delivery or paperwork issues directly with customer and inform salesperson.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with an outside sales force; funnel leads/opportunities to the team.
• Communicate with field service technicians who perform in-plant repair of customers’ equipment.
• Perform as part of a customer service team which includes two technical inside sales engineers, and two other customer service people. Responsible for logistics, including moderate warehouse operations.

What does the perfect candidate look like?
• Associate’s degree is preferred or at least 3 years of professionally related work experience in distribution or manufacturing environment preferred.
• Ability to address concerns and communicate clearly and efficiently.
• Ability to convey a positive, customer-friendly disposition.
• Ability to handle and resolve challenging problems.
• Strong organizational, communication and time management skills.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Strong customer service focus with a passion to exceed customer requirements.
• High energy, drive and sense of responsibility.

What does the company expect of me?
In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:
a. Perform quality work within deadlines with or without supervision
b. Interact professionally with other employees, customers and suppliers.
c. Work effectively as a team contributor on all assignments.
d. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

What will the physical requirements be?
Physical requirements for positions include: arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks. Any physical restrictions should be discussed or noted within the interview process.

What does it take to be a ProRecruiters candidate?
• Resumes must be in .doc format – pdf and txt versions will not be accepted.
• The resume must clearly reflect your skills and be free of any spelling errors or punctuation errors.
• Experience must be business professional experience – we do not handle any industrial or general labor positions
• Your work history does not include a string of employment. A string is considered to be multiple consecutive employers where the tenure was for a year or less.