Title: Client Success Associate
Salary: $50,000- $65,000
Position: Full Time- Direct Hire

Local Tulsa Company is looking for a Client Success Associate to join their team. The Client Success Associate position is a part of the company’s is a part of a team who is responsible for understanding the complexity and value of the company’s software while providing support, guidance and training for their client’s specific needs.

What’s in it for you? This is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. They are based in Tulsa, Oklahoma and they’re disrupting the ways in which companies market to, recruit, onboard and manage drivers. They are a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment. But the real perk of working here is being part of a community that values your work, encourages life-long learning and fosters a supportive culture. They offer a great compensation plan with the opportunity for added commission. They are work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.

As a Client Success Associate, a typical day for you might include the following:
• Serving as an expert on all operational aspects of all company programs and software solutions.
• Handling all phases of new product implementation and training for assigned clients.
• Providing top level application support: Responding to & resolving client requests and questions via phone and email while delivering a high level of customer satisfaction.
• Being the main interface with the client and working closely with other company teams to implement strategic projects.
• Focusing on client relationship and retention to ensure that each client is as successful as possible in using our product.
• Working with Advisory team members to identify additional products and services that would add value for your clients.
This job might be for you if:
• You’re a highly motivated, self-starter, able to effectively work cross-functionally between various teams.
• You’re passionate about learning, do so quickly, and enjoy solving problems.
• You have a tenacious focus on making every client as successful as possible and gain energy from making clients happy.
• You very quickly get to the heart of the matter when discussing issues important with clients.
• You have a natural ability to handle a lot of complexity, understand what next steps are needed, then take action.
• You are organized and not intimidated by (sometimes lengthy) to-do lists.
• You teach yourself new things on a computer daily.
• You’re a strong communicator and easily build rapport over the phone.
• You accept feedback from coworkers about working or personal style.
• You’re a highly motivated, self-starter, able to effectively work and collaborate with various internal teams.
• You deal positively with obstacles and failures in pursuit of challenging goals
• You’re known for getting stuff done as an individual, but also thrive with a team.
• You’re a highly motivated, self-starter who enjoys learning, does so quickly, and enjoy solving problems.

While performing the duties of this job:
You may be constantly required to sit and use hands to operate telephone, type and operate computer and mouse. You also may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

To be a ProRecruiters candidate you will:
• Have your Resumes .doc format – pdf and txt versions will not be accepted, and your resume must clearly reflect your skills and be free of any spelling errors or punctuation errors.

• Have an Associate’s Degree OR at least 3 years of professionally related work experience with a work history that does not include a string of employment. A string is considered to be multiple consecutive employers where the tenure was for a year or less.

• Have business professional experience since we do not handle any industrial or general labor positions.